1.   Understand the aims of Sure Start

1.1    Identify the 4 key target areas of Sure Start

1.2    Discuss 3 advantages of team work

1.3    Discuss the role of a Sure Start volunteer

2.   Recognise the importance of

      communication

2.1    Identify at least 2 types of question (open, closed etc)

2.2    Discuss at least 2 effects of body language on verbal communication

2.3    Identify at least 2 active listening skills

2.4    Discuss at least 4 problems which may result from a breakdown in          communication

2.5    Discuss the difference between assertive, aggressive and passive          behaviour

3.   Recognise rights and

      responsibilities of clients and

      volunteers

3.1    Outline 2 welfare rights issues relating to families

3.2    Discuss at least 2 rights and 2 responsibilities of volunteers

3.3    Explain what is meant by equal opportunities

4.   Understand the need to develop

      supportive relationships between

      peers

4.1    Outline 4 key factors which are required in building a supportive

         relationship

4.2    Explain why confidentiality is important

4.3    Discuss when it is appropriate to disclose confidential information

5.   Understand the need to develop

      supportive relationships between

      volunteers and families

5.1    Outline 4 key factors which are required in building a supportive

         relationship

5.2    Explain why confidentiality is important

5.3    Discuss when it is appropriate to disclose confidential information

6.   Recognise the difficulties faced in

      developing relationships

6.1    Outline at least 4 reasons why relationships break down

6.2    Discuss 4 causes of stress

6.3    Carry out at least one relaxation technique to aid stress relief

7    Recognise difficulties in a child’s

      language development

7.1    Identify 2 difficulties within a child’s language development

7.2    Outline 2 ways to overcome these identified difficulties